Privacy Policy

This document sets out how H & E Smith Limited uses and protects information that you give the company. We are committed to ensuring that your privacy is protected and any data we hold will only be used in accordance with this policy.

Currently, the information you have provided is subject to the Data Protection Act 1998 (the “Act”) which will be replaced in May 2018 by the General Data Protection Regulations 2016 (GDPR). By agreeing to this document you consent to us or any company associated with us processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.

“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FCA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.

In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) in countries that do not have data protection laws equivalent to those in the UK.  Where this is the case we will take reasonable steps to ensure the privacy of your information.

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

We will not use your information to contact you for market research purposes, direct marketing or cold-calling. We will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required to do so by law.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We do not use cookies which are devices for analysing web traffic and identifying which pages are being used.

You may request details of personal information which we hold about you under the Act or GDPR. If you would like a copy of the information held on you please write to  H&E Smith Ltd, Britannic Works, Broom St, Hanley, Stoke-on-Trent, Staffordshire ST1 2ER or by email at Please note that there may be a fee payable depending on the amount of data to be copied which will be disclosed to you in advance.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email ourselves as soon as possible at the above address. We will promptly correct any information found to be incorrect.

If you believe there is a problem with the way we are handling your data you may obtain further details from the Information Commissioner’s Office.

Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number


We may change this policy from time to time and this page should be referred to periodically to check your agreement with such details. This policy is effective from 14th May 2018.